Frequently Asked Questions

Hello!

All our donuts are made fresh in small batches throughout the day. Flavours change every month. Order online for in-store pick up and local delivery (available during check-out). We do walk-in orders at our store as well (calling ahead of time or pre-ordering is highly recommended). Catering is also available.

 

What are mochi donuts? 
Mochi donuts, well known as "Pon-de-ring", is a delicious hybrid between a American donut and the famous Japanese mochi treat. Mochi donuts' have a unique shape combined with a soft and chewy texture. They are very popular in Japan, Korea, and USA. Our Mochi donuts are made with sweet rice flour, giving it a fluffy and addictive taste. One bite and you'll want more.


How do I store mochi donuts? 
Our mochi donuts are best consumed on the day of purchase. Store in a container at room temperature for up to 2-3days. Slightly warm in the microwave for 6-8 seconds before serving. Freeze up to 3 months in a plastic zip bag, thaw in room
temperature for 2-3 hours and warm for 6-8 seconds before serving. Caution: Mochi donuts may be hot, enjoy!

Food allergies 
We use a variety of ingredients in our kitchen. Please be advised that we are not peanut and/or nut free. 

If you have an allergy:
1) let us know in the order notes. 
2) send us an email with your order number to mochidohdonuts@gmail.com.

Alternatively, visit our Contact Us page.   

Do you still make letter, number, and heart mochi donuts?
Yes we do, order on our website or give us a call at 416-335-8838.

Do you do custom or large party orders? 
We do cater to all types of events and get great feedback from guests. Our mochi donuts are so beautiful and delicious, your guests will sure leave with a lasting impression. Send your inquiry, inspiration, or questions to mochidohdonuts@gmail.com. We'll get back to you within 2-3 business days.

What type of payments do you accept? 
Online: Visa and Mastercard.
In-store: Debit-Interac and Cash only.

Do you deliver?
Yes. During checkout, select the shipping to your address option. Enter your address for delivery, if within radius, it will calculate your extra delivery charge. Deliveries arrive between 12-6pm Wednesday-Sunday. Please note during days with bad weather conditions we may not be able to deliver. 

We are also on Uber Eats and Door Dash.

Are you hiring? 
Yes, we are. Please send your resume and availability to mochidohdonuts@gmail.com 

Online Ordering

I did not get or find my order number. 
After payment has been successful, your receipt # will been shown on the confirmation. Please check your junk/spam folder. 

Call us at 416-335-8838 or give us an email at mochidohdonuts@gmail.com if you should need assistance.
 

Can I place a same day order? 
Yes, call 416-335-8838. 

Can I cancel/modify my online order? 
Let us know as soon as possible. Send us an email to mochidohdonuts@gmail.com or visit the Contact Us page. We will try our best to accommodate.

Catering Notes: Event and large orders that require a "non-refundable $50 deposit" will NOT receive the "non-refundable $50 deposit" back for cancelled orders. Refunds may be subject to charges depending the timing of cancellation (ingredients and supplies may have been ordered for the preparation of your order). Let us know any changes/modifications as soon as possible. We will try our best to accommodate.